Carlio

2026.10.09

Integration: WhatsApp For Customers

1 min read
A single WhatsApp message bubble floating alone, with a small car icon inside it and a green double check mark in the corner. The bubble is the whole image: one message, one car, delivered.

Customers no longer need to ask where their car is. Carlio now sends a WhatsApp message at each step of the purchase.

What is sent

  • Sale Registered: the car is marked as sold.
  • Departed Port of Loading: the shipment leaves.
  • Arrival Date Changed: the expected arrival moves.
  • Arrived at Port of Discharge: the shipment reaches its destination.
  • Delivered: the car is delivered.

Shipment updates are sent only for shipments under live tracking that are set to Visible to Customer.

How to start

  1. Open Settings, then Integrations, and turn on Customer updates on the WhatsApp card.
  2. On the customer page, select Record Consent in the WhatsApp Updates card and enter the mobile number.

Messages go out only after consent is recorded. Customers can reply STOP at any time, and their replies appear in the Messages tab.

Carlio sends from its own WhatsApp account, so the dealership connects no number. Read the full guide under WhatsApp Updates.