Terms of Service
Last Updated:
1. Introduction and Acceptance
These Terms of Service govern access to and use of Carlio, including the website, the dashboard, the customer, partner and task portals, and the application programming interface (together, the Service).
The Service is operated by PineBase, a company based in the Republic of Korea (PineBase). References to Carlio in these terms mean PineBase acting as the provider of the Service.
Accessing or using the Service constitutes acceptance of these terms and of the Privacy Policy. Anyone who does not accept them must not use the Service.
2. Eligibility and Account Registration
2.1 Eligibility
Users must be at least 18 years old and capable of entering into a binding contract. The Service is provided to businesses and is not offered for personal or household use.
2.2 Account Registration
Each account belongs to one individual. Every account holder must:
- provide accurate, current and complete information, and keep it up to date;
- verify the email address used to register;
- keep the password secure and confidential;
- report any unauthorised use of the account to support@carlio.app without delay;
- accept responsibility for all activity under the account.
2.3 Organization Accounts
The person who creates an organization confirms the authority to bind that business (the Customer) to these terms. The organization owner decides who is invited, which role each member holds, and when access is removed, and the Customer is responsible for all activity carried out under its organization.
3. Subscription Plans and Payments
3.1 Available Plans
Carlio offers the following subscription plans:
- Starter, Trade and Export: published plans that differ in monthly vehicle allowance, file storage and features.
- Custom: a plan agreed in a signed order form, whose price, term and limits take precedence over the published plans.
The features, limits and prices of each plan are shown on the pricing page and may change with notice.
3.2 Subscription Agreement
Before a paid plan is provisioned, the organization owner accepts the subscription agreement. The acceptance is recorded with the name of the person who accepted, the time, the network address, and the exact version of the document accepted, and is renewed at each renewal.
3.3 Payment and Billing
- Payments are processed by Polar, which acts as the merchant of record.
- Subscriptions are billed in advance for each billing period and renew automatically until cancelled.
- The Customer authorises Polar to charge its payment method for all applicable fees.
- Fees are non-refundable except as required by law.
- Failure to pay may result in suspension or termination of the account.
3.4 Cancellation and Refunds
Cancellation takes effect at the end of the current billing period. No refund is given for:
- a partial billing period;
- unused time on a prepaid term;
- a voluntary downgrade to a lower plan.
A refund request made on legal grounds must be sent to support@carlio.app within 7 days of the charge. A chargeback raised without first contacting support may result in immediate suspension of the account.
3.5 Usage Limits
Each plan sets limits, which may include:
- the number of vehicles that may be added per month;
- the file storage allowance;
- access to features such as image watermarking.
When a limit is reached, new vehicles or new uploads are refused until usage returns within the plan, the month resets, or the plan is changed. Reaching a limit never deletes existing records or files.
3.6 Plan Changes
A plan change applies from the moment it is confirmed. Moving to a plan below current usage is permitted: every record and file is kept, and only new intake stops until usage fits the new plan. Unused value from the previous plan is not credited, and promotional discounts do not transfer between plans.
3.7 Promotional Discounts and Special Offers
Promotional codes carry their own expiry dates and usage limits. Carlio may offer, modify or withdraw promotions at any time, and a cancelled subscription loses any discount attached to it.
3.8 Payment Failures and Account Status
A failed payment places the subscription past due, and access to paid features may be restricted until the balance is settled. The Customer is responsible for keeping a valid payment method on file.
4. Responsibilities and Acceptable Use
4.1 Customer Obligations
The Customer is responsible for:
- the accuracy of the data it enters;
- keeping its own copies of any records the law requires it to retain;
- having a lawful basis to record and share information about its clients, partners and contractors.
4.2 Prohibited Activities
The Service must not be used to:
- break any law, including laws on sanctions, export control, customs and consumer protection;
- create fraudulent invoices, or misstate a vehicle's identity, history, condition or cost;
- infringe intellectual property or other rights, or upload malicious code;
- gain access to another organization's data, or probe, scan or test the Service without written permission;
- disrupt the Service, circumvent its limits, or place an unreasonable load on its infrastructure;
- send unsolicited messages through the notification or portal features;
- resell the Service, reverse engineer it, or remove its proprietary notices.
4.3 Records and Evidence
Carlio keeps timestamped server logs, agreement acceptance records and payment records. In a dispute about use of the Service or about which terms applied, these records are treated as authoritative evidence.
5. Intellectual Property Rights
5.1 Carlio's Rights
The Service, its software, design and content are owned by Carlio and protected by copyright, trademark and other intellectual property laws. No right is granted except the right to use the Service under these terms.
5.2 Customer Data
Records, files and other content entered into the Service by or for the Customer (Customer Data) remain the property of the Customer. Carlio receives a limited licence to store, process and display Customer Data only as needed to provide, secure and support the Service. The licence ends when the content is deleted or the organization is closed.
6. Portals and Shared Links
The Customer can share selected records with a customer, partner or contractor through a private link. Each link:
- can carry an expiry date, after which it stops working;
- can require a password, for partner portals;
- shows only the records the Customer has chosen to share.
Anyone holding a valid link can view what it shares. The Customer decides who receives each link and is responsible for revoking or expiring a link that should no longer work.
7. API Usage
Automated access is permitted only through the documented application programming interface, within the limits of the plan, and with credentials belonging to a member of the organization. Requests that exceed reasonable use may be throttled or blocked.
8. Exchange Rates and Financial Figures
Landed costs, exchange rates, margins, balances and commissions are calculated from the data entered and, where no rate is entered, from a third-party exchange-rate feed. These figures:
- are provided for record-keeping and convenience;
- may differ from the rates at which a payment actually settled;
- do not constitute financial, tax, customs or legal advice.
The Customer is responsible for reviewing them before relying on them.
9. Third-Party Services
Some features rely on services operated by others, such as Google sign-in, Telegram notifications and Polar checkout. Use of those services is also subject to their own terms, and Carlio is not responsible for their availability or conduct.
10. Service Availability and Modifications
10.1 Service Availability
Carlio works to keep the Service available and secure but does not guarantee that it will be available at all times. Maintenance, updates and events outside Carlio's control may affect access.
10.2 Modifications to the Service
Carlio may modify, suspend or discontinue any part of the Service. A material change is communicated by email or through the Service before it takes effect.
11. Termination
11.1 Termination by the Customer
The Customer may cancel its subscription or close its organization at any time and remains responsible for fees incurred before termination.
11.2 Termination by Carlio
Carlio may suspend or terminate access for:
- a breach of these terms;
- non-payment;
- fraud or abuse;
- extended inactivity.
Reasonable notice is given unless immediate action is required to protect the Service, its users or third parties.
11.3 Effect of Termination
Access ends when termination takes effect. Customer Data may be exported before closure, and is deleted within 30 days afterwards as described in the Privacy Policy, except where the law requires it to be kept longer.
12. Warranties and Disclaimers
12.1 Service Provided As Is
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
12.2 No Guarantee
Carlio does not warrant that the Service will:
- meet every requirement of the Customer;
- operate without interruption or error;
- calculate figures that satisfy any tax or customs authority;
- be free of defects, or that defects will be corrected immediately.
12.3 Customer Responsibility
The Customer is responsible for ensuring that its invoices, contracts and filings comply with the laws of its jurisdiction.
13. Limitation of Liability
To the extent the law permits, Carlio is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, revenue or data.
Carlio's total liability arising from the Service is limited to the greater of the amount the Customer paid to Carlio in the 12 months before the claim arose, or 100 US dollars.
14. Indemnification
The Customer will indemnify Carlio against claims, liabilities, damages, losses and expenses arising from:
- its misuse of the Service;
- its breach of these terms;
- its Customer Data;
- its infringement of any law or third-party right.
15. Dispute Resolution
15.1 Informal Resolution
Before starting formal proceedings, a dispute must first be raised with support@carlio.app so that it can be resolved informally.
15.2 Governing Law
These terms are governed by the laws of the Customer's jurisdiction, and the courts of that jurisdiction have authority to hear any dispute.
15.3 Dispute Evidence and Documentation
Server logs, agreement acceptance records and payment processor records are treated as primary evidence. A false claim or misrepresentation of facts may lead to termination and to the pursuit of available legal remedies.
16. Changes to These Terms
These terms may be updated. A material change is communicated to organization owners by email or through a prominent notice in the Service before it takes effect. Continued use of the Service after that date constitutes acceptance of the updated terms.
The “Last Updated” date at the top of this page records when these terms were last revised.
17. Miscellaneous
17.1 Entire Agreement
These terms, the Privacy Policy, the subscription agreement and any signed order form form the entire agreement. Where they conflict, a signed order form prevails, then the subscription agreement, then these terms.
17.2 Severability
If a provision is found unenforceable, the remaining provisions stay in full effect.
17.3 Waiver
Failure to enforce a provision is not a waiver of the right to enforce it later.
17.4 Assignment
The Customer may not assign these terms without Carlio's written consent. Carlio may assign them as part of a merger, acquisition or sale of assets.
18. Contact Information
Questions about these terms may be sent to the address below or through the contact page.
Related: Privacy Policy, Security