# Integration: WhatsApp For Customers

> Carlio can now send each customer a WhatsApp message at every step of a vehicle purchase, from the sale to the delivery.

- Published: 2026-10-11
- Updated: 2026-10-11
- Release: 2026.10.09
- Author: Jayson Mays, Senior Automotive Sales Professional
- Source: https://carlio.app/changelog/integration-whatsapp-for-customers

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Customers no longer need to ask where their car is. Carlio now sends a WhatsApp message at each step of the purchase.

## What is sent

* **Sale Registered:** the car is marked as sold.
* **Departed Port of Loading:** the shipment leaves.
* **Arrival Date Changed:** the expected arrival moves.
* **Arrived at Port of Discharge:** the shipment reaches its destination.
* **Delivered:** the car is delivered.

Shipment updates are sent only for shipments under live tracking that are set to **Visible to Customer**.

## How to start

1. Open **Settings**, then **Integrations**, and turn on **Customer updates** on the **WhatsApp** card.
2. On the customer page, select **Record Consent** in the **WhatsApp Updates** card and enter the mobile number.

Messages go out only after consent is recorded. Customers can reply **STOP** at any time, and their replies appear in the **Messages** tab.

Carlio sends from its own WhatsApp account, so the dealership connects no number. Read the full guide under [WhatsApp
Updates](/docs/customers/send-whatsapp-updates).